![]() Only your carrier can access and manage details about your account. Make sure there are no outages in your areaĬheck that your device isn't blocked from receiving cellular services and is set up with the right data plan Verify that your account is active and in good standing Issues with your carrier or account may affect your service. You can check the compatibility of your Android device with its IMEI number directly on your carrier's website.Ĭlick here to learn if your Android device will work with your carrier. ➜ Check the Android's IMEI on your carrier's website to test compatibility If it's been a long time since you received a new SIM card from your carrier, make sure to get a new one - changing your SIM card will help ensure that you get the best network experience from your carrier. We encourage you to get a new SIM card from your carrier, and then to activate the Android with the new SIM card. ➜ Reset the Android with a new SIM card from your carrier If you transferred your SIM card from another device, ask your carrier if your SIM card works with your Android device If the SIM card is damaged, or doesn't fit in the SIM tray, ask your carrier for a new SIM card On some Android devices, go to Settings > Software update > Download and installĪfter removing the SIM card, put it back in. To stay updated with the latest Android version, simply go to: Update your Android device to the latest version. ➜ Check for system updates on the Android If this happens often, you'll need to contact your carrier. If you can, relocate to a different area, or go outside, and check your signal again. If you don't get a signal data indicator, you may be in an area without coverage. ![]() Make sure that you're in an area with cellular network coverage. If it's on already, toggle it off and on againĬheck for a data indicator (like 2G, 3G, 4G, 5G, or H) next to the signal strength icon at the top-right of the screen Turn 'Mobile data' or 'Cellular data' on. ![]() On some Android devices, select 'Data usage' to find this Settings > Network & internet or Connections > Mobile data or Cellular data To make sure that your mobile data is turned on, simply go to: ✔️ Mobile data is turned on ✔️ Check your coverage area ✔️ Check for system updates on the Android ✔️ Check and/or replace the SIM card ✔️ Reset the Android with a new SIM card from your carrier ✔️ Check the Android's IMEI on your carrier's website ✔️ Contact your carrier for service status If you're having trouble connecting your Android device to your carrier's network, here are some things you can do to get connected. My Android device doesn't connect to my network or carrier If you need a new SIM card, you'll need to contact your carrier directly. Phones bought on Back Market do not come with a SIM card. ✔️ The SIM card is the right size ✔️ The SIM card is seated properly within the tray ✔️ You have a new SIM card from your carrier With some basic troubleshooting or changes to your SIM card, the issue can be resolved. If you're having issues with the SIM card, oftentimes the troubleshooting is simple. SIM cards give you access to your carrier's mobile data network so you can make calls, send messages, and access the Internet. My Android device doesn't recognize my SIM card ![]() Starts up with a logo splash screen of another carrier ✔️ Check and/or replace the SIM card ✔️ Check for updates on the Android device ✔️ Reset the Android device with a new SIM card from your carrier ✔️ Check the Android device's IMEI on your carrier's website ✔️ Contact your carrier for service statusĬhoose a topic Doesn't recognize my SIM card Need help activating your Android device and connecting to your carrier? Here are some things you can do to get connected. ![]()
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